Jaynee Johnson

Senior Technical Writer

Utah, United States | LinkedIn Profile

Professional Summary

Resourceful and accomplished Senior Technical Writer with deep expertise in documenting complex software systems, including analytics tools, cloud-based platforms, and SDKs. Renowned for improving documentation processes, proactively solving technical and procedural challenges, and mentoring teams in fast-paced environments. Adept at translating technical concepts into clear, actionable content for diverse audiences. Proven ability to work independently, manage large documentation projects, and continually deliver high-quality content that drives user success.

Key Achievements

Established and owned a scalable, repeatable process for publishing release notes across a global team of 15+ writers, supporting hundreds of product updates per release.
Built and maintained complex documentation for SDKs and analytics platforms from the ground up.
Led the visual and structural redesign of online help portals used by international clients, leveraging CSS and MadCap Flare for responsive, user-friendly design.
Resolved over thousands of internal and external documentation requests in Agile/Scrum environments.
Mentored 12+ junior writers, fostering a collaborative and quality-focused documentation culture.
Recognized as the go-to team expert in HTML, CSS, Git, and Flare troubleshooting and solutions.

Professional Experience

National Debt Relief Remote

Senior Technical Writer | September 2025 - Present

Maintain and update the internal knowledge base to reflect current policies, processes, and regulatory requirements.
Develop and manage content in MadCap Flare with a focus on accuracy, consistency, and usability.
Follow and help refine the change announcement process, including drafting communications, coordinating reviews, and distributing final updates to the appropriate internal teams.
Review and provide feedback on knowledge base updates produced by junior writers.
Contribute input on new documentation projects and technical direction.

NICE CXone Sandy, UT

Lead Technical Writer | Nov 2022-Sep 2025

Senior Technical Writer | Oct 2015-Nov 2022

Technical Writer | May 2014-Oct 2015

Managed and evolved global release notes process, ensuring accuracy and on-time delivery across multiple teams.
Created technical documentation for administrators, developers, agents, and IT users, using a modified DITA content model.
Maintained documentation for cloud infrastructure, security features, and SDKs.
Designed and enforced internal style guides and templates; contribute to continuous improvement in documentation practices.
Trained peers and new hires on tools, workflows, and best practices; lead troubleshooting for authoring and publishing issues.

Adaptive Computing Enterprises Provo, UT

Technical Writer | Nov 2010-May 2014 - Created comprehensive documentation for Moab, a Linux-based command line workload management system. - Collaborated with developers to write API references, user/admin guides, and installation documentation. - Worked in Agile/Scrum teams to document features under development, resolving hundreds of documentation issues.

Education

University of Utah B.A. in English, GPA: 3.7

Salt Lake Community College A.S. in English, GPA: 4.0

University of Utah Professional Education - AI Prompting Course March 2025 (in partnership with Ziplines Education)

Skills & Competencies

Clear, Concise Writing | Rapid Learner | Self-Starter
Documentation Process Improvement | Audience-Focused Content
Usability Testing | Content Planning & Workflow Design
Mentorship | Cross-Functional Collaboration
Agile/Scrum Documentation | Task/Concept/Reference Modeling

Tools & Technologies